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Denny's Mistreating Customers Due To Complaints - LeRoy McQuay


Denny’s Mistreating Customers Due To Complaints

Denny’s is a restaurant that offers a variety of food at a reasonable price. For me, fair prices are a must in choosing places to eat with my family. Lately,… Read more

Denny’s is a restaurant that offers a variety of food at a reasonable price. For me, fair prices are a must in choosing places to eat with my family. Lately, my last visit has come to an end of this tradition due to a manager. When visiting a site that is 200 miles away from your city, and experiences a horrible outcome due to a manager not able to handle situations professionally is highly unacceptable.

I went to Denny’s in Clarksburg, WV, and was greeted with massive disrespect from a manager after a complaint arises. Wouldn’t be so bad if the manager would’ve at least let my mother explain her issue before interrupting her. After my mother was disrupted, she was informed that she would not interfere if my mother, would act like an adult. A response as such is unacceptable. Also, for the manager not to care about bad reviews is someone who does not belong in a position that handles customer relations.

Manager at Denny’s in Clarksburg, WV.

The food my mom ordered was the Garlic Peppercorn Sirloin with onions, red mashed potatoes, and zucchini and squish. When the meal was handed to my mother, it was not the correct order. The steak came with mushrooms and onions. Afterward, my mother was offered a salad with ranch dressing. Upon receiving the item, it was French dressing instead of ranch dressing.

We waited 5 minutes for the steak to return from the kitchen. However, we find that it is missing some items such as the red mashed potatoes. It’s ok to forget to send out items that are ordered. The customer should not have to remind the employees about the food.

The manager expects customers to only listen to what she has to say, and not hear the full complaint without interrupting. To add, she thought it would be a good idea to belittle people due to her employees messing up on orders. After three mistakes occur, it is no longer mistakes or accidental. It was on purpose.

My mother, an Army veteran, has not eaten at Denny’s for a long time, and we usually go to Denny’s as traditional. On Friday, November 2nd, 2018, that was ruined due to a manager.

On top of everything, the manager thought it would be ok to threaten the customers because she didn’t want to resolve an issue. A customer has the right to refuse to pay if services were not given as promised, if food quality is not presented as promised, or food portions do not match what was described.

A sirloin steak that is 8 oz should look close to 8 oz whether then looking like a 2 oz steak. Also, the steak should be brown instead of white. The steak at question was 2 oz, white, and not close to what was described. The food was cold upon delivery, and the environment was nasty.

The floors were dirty, and the table was soaked after the waitress cleaned off the table, and the entry point was not well presentable. If Denny’s can’t keep up with expectations of customers, then they should be looking into how to resolve the issue presented.

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